VAYA Trust & Safety
Every person, vehicle, trip and package — identifiable and traceable.
VAYA answers five questions for every transaction: who booked it, who accepted it, what vehicle handled it, where it went, and who completed or received it.
Drivers pass document and identity review before they can accept a single job — upload alone is never enough. Passengers are phone- and email-verified, with stronger ID checks for higher-risk services.
Every vehicle is linked to a verified driver: make, model, colour and plate number. You confirm the exact car and driver before you get in. Vehicles cannot be swapped without re-verification.
Every booking generates a secret code. The trip only starts when the driver enters the passenger's code; packages change hands only with the correct pickup and delivery PIN.
Active trips and deliveries are tracked end to end. Unusual events — long stops, route deviation, lost GPS — are flagged for review by the VAYA safety team.
Every active trip has a prominent SOS button for passenger and driver. One tap records the trip, the people, the vehicle and the last-known location, and alerts the safety team.
Share your live trip with someone you trust — driver, vehicle, plate, status and destination — through a secure link. They don't need a VAYA account.
Every package gets a unique ID and a complete digital record: sender, carrier, pickup, photographs, condition, delivery and receiver confirmation.
Risk levels scale with value: enhanced verification, package declaration, photos, delivery PINs, live monitoring and additional human review for high-value shipments.
In-app messaging keeps an audit trail for support and disputes. Personal phone numbers are shared only where the booking genuinely needs them.
Documents are stored privately, access is logged, and VAYA collects only what each service needs — with retention and deletion rules aligned to Nigerian data-protection requirements.