Privacy Policy

VAYA Drive Club (“VAYA”, “we”, “us”) operates a platform that connects passengers with verified professional drivers, moves goods within and between Nigerian states, offers car rental and hire purchase, and provides daily savings services.

This policy explains what information we collect, why we collect it, and the choices you have.

Account details: your name, phone number, email address, city and the role you choose (passenger or driver).

Verification details (drivers and carriers): identity and licence documents you upload so our team can review and approve you before you take trips or jobs.

Trip and shipment details: pickup and drop-off locations, contact names and phone numbers for senders, receivers and riders, trip times, prices you offer or accept, and delivery confirmations.

Wallet and savings activity: balances, contributions, withdrawal requests and transaction references. Card or bank payments are processed by our payment partners; we do not store your full card details.

Device and usage data: basic technical information such as browser type and app version, used to keep the service secure and working well.

To create and secure your account and to match passengers with drivers and carriers.

To complete trips, deliveries, rentals, hire purchase agreements and savings transactions you request.

To show the other party in a booking only the details they need — for example a driver sees a rider’s pickup contact, and a sender sees their assigned carrier’s details.

To send trip updates, receipts, security alerts and service notifications.

To meet legal, tax and fraud-prevention obligations.

The other party in your booking (driver, passenger, sender, receiver or carrier), limited to what that booking needs.

Service providers who help us run the platform, such as cloud hosting, payment processing and messaging — each bound to protect your data.

Authorities, where the law requires it.

We do not sell your personal information.

Your data is stored on secure cloud infrastructure. Every record is protected by row-level access rules, so people can only read the records their own bookings and role allow.

Sensitive details such as shipment contact information are stored separately and shown only to the sender, the assigned carrier and authorised administrators.

Documents you upload for verification are stored privately and shared only with the review team.

You can view and update your profile details in the app at any time.

You can sign out on any device, and you may ask us to correct or delete your personal information, subject to records we must keep by law (for example completed transaction records).

To make a request, contact us using the details below.

VAYA accounts are for adults. Rides may be booked for children only under the unaccompanied-minor rules shown at booking time, arranged by a parent or guardian.

If we change this policy we will update this page and, for significant changes, notify you in the app. The date above shows the latest version.

Questions about this policy or your information: privacy@vayadrive.uk.

VAYA Drive Club, United Kingdom · vayadrive.uk